Effective date: September 16, 2026. Last updated: September 16, 2026.
These Terms of Service (the “Terms”) are an agreement between you and Family Friendly Products, LLC, a Wyoming limited liability company registered to do business in Florida and doing business as Superhero Hosting (“Superhero Hosting”, “we”, “us”). They cover your use of superherohosting.com and the apps we offer there: Sidekick, CleanCheck, Inventory and Concierge (together, the “Service”). By creating an account or using the Service you agree to these Terms. If you are using the Service on behalf of a company, you confirm you have authority to bind that company.
1. Accounts
Owner accounts. The person who creates an account and pays for it is the account owner. The owner is responsible for everything done under the account, for keeping the login private, and for the people they invite.
Team members. Owners may invite cleaners, managers and other helpers. Team members get free logins whose access is decided by the owner. Team members accept these Terms when they sign in, and the owner is responsible for making sure the people they invite follow them. An owner can remove a team member at any time, and we can remove a team member at the owner’s request.
Accuracy. Keep your contact and billing details current. We send receipts and important notices to the email address on the account.
You must be at least 18 years old to create an account.
2. Plans, trials and what is included
Each app is sold as a monthly plan, alone or in a bundle. Current prices are shown on the plans page and at checkout. A plan covers one account and up to three properties. If you need more properties, email us and we will set that up for you.
Free trial. New accounts get a free trial of every app for the number of days shown at signup. No card is needed for the trial. When the trial ends, apps you have not subscribed to stop working until you subscribe. Nothing you entered is deleted when a trial ends.
Concierge fair use. Concierge answers guest questions by chat and phone using AI, which costs us money per conversation and per minute. A Concierge plan includes up to 300 guest conversations and 120 voice minutes per month across your properties. If you regularly go past that we will contact you about a plan that fits, we will not cut you off without talking to you first.
Promotional and founder pricing. If you subscribed with a promotional or founder code, that price is locked for 12 months from the date you subscribed, as long as the subscription stays active and paid. After 12 months the then-current regular price applies; we will email you at least 30 days before the change. If you cancel and come back later, the then-current price applies.
3. Billing, cancellation and refunds
Auto-renewal. Plans renew automatically every month until you cancel. You authorize us and our payment processor, Stripe, to charge the payment method on file for each renewal. We never see or store your full card number; Stripe does.
Cancelling. You can cancel any plan at any time from your account page, no email or phone call needed. When you cancel, you keep access until the end of the period you already paid for, and you will not be charged again.
Refunds. We do not refund partial months. If something on our side went wrong, such as a double charge or a plan that did not work as described, email support@superherohosting.com and we will make it right. Please contact us before disputing a charge with your card issuer; a chargeback filed without contacting us first may result in the account being suspended until it is resolved.
Failed payments. If a renewal payment fails, Stripe will retry the card for a few days and we will email you. Your apps keep working for a grace period of 7 days. If payment still has not gone through after the retries, the subscription is cancelled and the apps on it stop working until you subscribe again.
Price changes. We may change prices. We will email you at least 30 days before a price change takes effect on your existing subscription, and you can cancel before then if you do not want to pay the new price.
Taxes. Prices do not include sales tax. If we are required to collect tax where you are, it will be added at checkout.
4. Your content and data
You own what you put into the Service: property details, calendar feeds, photos, checklists, inventory counts, guest information, notes and anything else (“Your Content”). You give us permission to store, process, display and back up Your Content so we can run the Service for you, and for no other reason.
Guest information. Your calendar feeds and Concierge conversations contain information about your guests. You are responsible for having the right to share that information with us and for telling your guests what you need to under the laws that apply to you. We handle guest information only on your behalf, as described in our Privacy Policy.
Photos. Cleaning and reference photos are stored so you and your team can see them. If you turn on AI photo review in CleanCheck, photos are sent to an AI provider to be checked and are not used to train their models.
After you leave. If you cancel everything or close your account, we keep Your Content for 90 days so you can come back or ask for an export, then we delete it from our live systems. Backups are overwritten on their normal schedule after that.
5. AI features
Concierge and CleanCheck’s photo review use artificial intelligence. AI can be wrong. Concierge answers guests from the information you give it, and it may misunderstand a question or give an answer you would have phrased differently. AI photo review may miss a problem or flag something that is fine. You are responsible for reviewing what matters, for the information you feed Concierge, and for your guests’ experience. Do not rely on AI output for anything involving safety, legal or medical questions.
Call recording. Concierge phone calls are recorded and transcribed so you can review them. Concierge tells callers at the start of every call that the call may be recorded. Recording laws differ by state and country; you are responsible for any additional notice or consent your own jurisdiction requires, and for turning off call recording if you cannot meet it.
6. Early access and feedback
Some features, and some accounts, are offered as early access or beta, including plans started with an early access code. Early access features may change, break or be withdrawn without notice, and the availability commitments in section 8 do not apply to them. If you give us feedback or suggestions, we may use them to improve the Service without any obligation to you.
7. Acceptable use
Use the Service for managing your own short-term rentals or the rentals you manage for clients. Do not:
- share one account across businesses that are not yours, or resell access;
- upload anything illegal, or anything you do not have the right to upload;
- try to break into, overload, scrape or reverse engineer the Service;
- use Concierge to mislead guests or to send unsolicited messages;
- put someone else’s personal information into the Service without the right to do so.
We can suspend or close an account that breaks these rules. We will tell you why unless the law prevents it.
8. Availability and support
We work to keep the Service up and running, but we do not promise it will be available all the time. Maintenance, outages at our hosting or third-party providers, and problems with your calendar sources can interrupt it. We back up data daily. Support is by email at support@superherohosting.com and we answer as quickly as we can, usually within one business day.
9. Third-party platforms and calendars
The Service reads calendar feeds and other data from platforms such as Airbnb and Vrbo that you connect. Those platforms have their own terms, and you are responsible for complying with them. We do not control those platforms and are not responsible if one of them changes, delays or blocks a feed; when a feed stops working we show you its status so you can fix or replace it.
10. Our property
The Service, its software, design, names and logos belong to Family Friendly Products, LLC. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while you have an account. They do not give you any ownership of it.
11. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, THAT CLEANINGS WILL BE PERFORMED, THAT INVENTORY COUNTS WILL BE ACCURATE, OR THAT AI OUTPUT WILL BE CORRECT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
12. Limitation of liability
TO THE FULLEST EXTENT ALLOWED BY LAW, FAMILY FRIENDLY PRODUCTS, LLC AND ITS MEMBERS, EMPLOYEES AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST BOOKINGS, LOST DATA OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF WE HAVE BEEN TOLD SUCH DAMAGES ARE POSSIBLE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES; IN THOSE JURISDICTIONS OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT THE LAW ALLOWS.
13. Indemnity
You agree to defend and hold us harmless from claims, losses and expenses (including reasonable attorneys’ fees) that arise from Your Content, from your use of the Service in violation of these Terms, or from a dispute between you and a guest, cleaner, client or other third party.
14. Ending the agreement
You can close your account at any time by cancelling your plans and emailing us to delete the account. We can close an account for a breach of these Terms, for non-payment, or if we discontinue the Service; in the last case we will give at least 30 days’ notice and refund any prepaid amount for time after the shutdown. Sections 4, 10, 11, 12, 13 and 16 survive termination.
15. Changes to these Terms
We may update these Terms. For changes that matter we will email account owners at least 14 days before they take effect. Continuing to use the Service after that date means you accept the new Terms.
16. Governing law and disputes
These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. Any dispute that we cannot settle by talking it through will be brought in the state or federal courts located in Osceola County, Florida, and you consent to their jurisdiction. Before filing anything, each side agrees to email the other a description of the problem and to spend 30 days trying to resolve it.
17. Other terms
These Terms and the Privacy Policy are the whole agreement between us about the Service. If a part of these Terms is found unenforceable, the rest still applies. You may not transfer your account or these Terms without our written consent; we may transfer them to a successor of our business. Our not enforcing a term is not a waiver of it.
Electronic communications. We send notices, receipts and changes to these Terms by email to the address on your account, and you agree that those emails satisfy any requirement that a notice be in writing. Keep that address current.
18. Contact
Family Friendly Products, LLC (Superhero Hosting)
5220 US Hwy 1, Ste 104-310
Vero Beach, FL 32967
support@superherohosting.com
